Of course, it’s true that certain brands are moving more resources into social media and away from SEO, and you could make the case that ‘word of mouth’ is more trusted as a source of information than any other. Therefore it makes sense for brands to pay extremely close attention to what’s being said about them online and interact at the appropriate time, in an appropriate fashion – something we practice day in, day out here at Brazil for most of our clients (for an example of this, check out some of our work on social media with swiftcover.com).
Our opinion? Social media optimisation should not be seen as the be all and end all, neither should it be dismissed. The key thing to bear in mind is that all media is integrated, and as a result, there are very few successful online campaigns that don't utilize the unique and important values of other marketing disciplines such as advertising and public relations. Well, maybe a couple.
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