Using global to go local

Plenty has been written about social media as an effective tool for global brands, and growing number of small businesses have been getting in on the act too. Penderyn, the Welsh whisky distillery, has won praise for using social media to punch above its weight and develop an international presence, for example. While researching local businesses for this month’s Swift Awards, we’ve found that more and more local businesses are getting in on the act too - using social media to keep their finger on the pulse.

A desire to attract new customers and keep existing ones is vital to local businesses’ use of social networks. As a result of its uptake, service will no longer stop when the doors are closed. People are constantly connected and a 24 hour working day is likely to become a reality, at least as far as customer service is concerned.

One Swift Award winner consistently using social media in a local capacity is Reading-based poultry breeder Widgit’s Birds. Businesses don’t come much more local than this, but enterprising staff members are using Facebook to keep in touch with existing customers and build the business’s reputation. As well as the usual customer service support, the suppliers offer free advice, particularly important when keeping animals during the winter months. It’s great to see social media catch on locally – a clear sign that it’s here to stay.

500 ways to do great business

The Swift Awards, a national scheme recognising great local businesses, sponsored by swiftcover.com and run by Brazil, has just given its 500th award. It’s a significant milestone, and in the time that it’s taken us to identify and celebrate 500 exceptional British businesses, swiftcover.com has grown from the new kid in the insurance market to one of the UK’s most recognised brands.

When Brazil won the swiftcover.com account in 2008, the insurer needed a campaign that would appeal to consumers and influencers, whilst also driving brand awareness by generating media coverage outside of the personal finance pages, and in particular in local and regional media.

So, we created the Swift Awards; a PR campaign with, at its heart, a business awards scheme designed to recognise, support and reward local businesses that deliver quick, reliable and hassle-free service, mirroring swiftcover.com’s values.

The business categories reflect swiftcover.com’s insurance products, so we search for the best garages, automotive business, travel firms and pet-related companies across the UK. The awards are judged by a swiftcover.com panel of mystery shoppers, with the award winners featuring on a business directory on the unique Swift Relief website (www.swiftrelief.co.uk), developed to showcase winning firms and allow members of the public and swiftcover.com’s own policyholders to find a great award-winning business in their area.

It’s been a huge success: we’ve visited 60 cities and spoken to thousands of businesses over the last two years to find 500 businesses; but the search continues. It’s helped swiftcover.com establish itself as a household name, so far generating more than 600 pieces of newspaper, online and radio coverage, in addition to the coverage swiftcover.com gets on its own.

To find out more about the awards, visit www.swiftrelief.co.uk